The Wig Company Taunton Professional Hair Loss, Scalp and Wig Specialist Promise (t&c’s)
PLEASE READ BEFORE SIGNING PAPERWORK AND PAYING ANY MONEY FOR YOUR ORDER !
Please make ensure that you thoroughly read through all the information and terms on our website including pricings.
We are a bespoke specialist wig company offering a very individual ‘one on one’ service. By choosing to purchase any of the wigs / hair extensions /fillers products or custom pieces this will apply to you. No maintenance is ever required from you, we will do it all for you taking all the worry and hassle out of looking after your wig (this is included in the price). We sell luxurious, expensive items and we want to ensure that it maintained for you in the best way for as long as possible.
1) To give ‘one to one’ support to the client’s needs in a private environment.
2) Provide a full complimentary consultation without any commitment. This allows you time to discuss options with friends, family or loved ones before committing to the product, this also allows time to digest information and time to consider your own research if needed.
We will give provide full costings before you make your decision, this transparency is key as we explore many avenues to gain information to achieve your desired look.
3) To help maintain the wig for as long as you have it. Carrying out repairs, change of style, refresh of colour, new clips all at no extra cost. We will also provide a washing service for the wig every 20weeks as well as new elastic when needed.
4) To help maintain your own existing hair or scalp. This complimentary treatment includes cutting, styling, colouring or scalp treatments so that we can keep an eye on progress every 20 weeks if needed.
5) We custom every wig to suit your face shape, body shape and your preferred requirements, everything we do is bespoke for your individual needs ensuring that you will have your own ‘Look’.
6) You are always welcome to talk to us about any concerns you might have. Friends, family or loved ones are also invited to attend the complimentary consultation for support if needed or if you feel you need a second opinion.
7) We endeavour to do the best we possibly can to satisfy your needs, requirement and manage your expectations. if you ever feel we have not completed our ‘Promise’ please get in touch on the contact page within 24hours of picking up your wig and we will endeavour to answer and change the requirement with immediate effect as best as we can.
Complaints must be received 48 hours after collecting your wig /piece otherwise we can not accommodate changes or refunds
Bou hair ltd
The Wig Company Taunton